Frequently asked questions

Popular questions
  • How can I check if the accommodation is available?
  • Can I bring my pet on vacation?
  • How do I pay for the reservation?
  • When do I receive my voucher/travel document?
Adriagate
  • General questions
  • My account
  • Booking
Accommodation
  • Accommodation search
  • Private accommodation
  • Remote cottages as a specific category of accommodation
Rent a car
  • Where can I rent a car in Croatia?
  • What is excess/deductible
  • What is Basic Protect?
  • What is Smart Protect?
  • What is Premium Protect?
  • Is it necessary to fill out the police report when the vehicle gets damaged?
  • What happens in case my flight lands late after working hours?
  • Can I come to pick up the vehicle with credit card owned by another person?
  • What is the amount of deposit needed on my card?
  • Can I collect a vehicle in one city and bring it back in another city?
  • In which countries is it not allowed to go with a rental vehicle?
  • Is it possible to deliver /collect the car out of the Croatia?
  • How long does the procedure of renting a car last?
  • What is procedure in case of damage on the vehicle?
  • What if I don't get a full tank of fuel?
Transfers
  • Where can I book a transfer to the booked accommodation?
  • What if I need a return transfer?
  • What if I need a child seat?
  • What if my flight is delayed?
  • Travelling in a larger group or unable to find my destination when booking?
  • What if I need a transfer to the island?
  • Why is a private transfer service superior to taking a taxi on the spot?
  • Is tip included in the price?
  • How should I pay for the transfer?
  • What if I wish to cancel my booking?
Cruises
  • Ships
  • Cabins
  • Food and beverages
  • Embarking & Disembarking
  • Important information
  • Clothes and luggage
Ferry tickets
  • Where can I learn more about the ferry lines in Croatia?
Loyalty Program
  • What is a Loyalty Program?
  • What are Gift Vouchers?
  • Can I forward my Gift Voucher to a third party?
  • Can I use a voucher when booking a car rental service, transfer or cruise?
  • Can I use my Gift Voucher the following year?
  • Can I combine more then one Gift Voucher on a single booking?
  • What Gift Voucher amounts are there?
  • Does the Gift Voucher lose its value over time?
  • Are there situations in which the Gift Voucher does not lose its value?
  • Can I receive a Gift Voucher if I don't have any previous bookings with Adriagate?
  • What if I have an upcoming confirmed booking and no prior Gift Vouchers, can I get a Gift Voucher for the booking still to come?
  • What if the value of my new booking is inferieor to the minimum amount needed to make use of the full Gift Voucher amount?
  • What if I cancel the booking for which I used the Gift Voucher?
  • What must I do to receive a Gift Voucher?
  • When is the Gift Voucher awarded?
  • What membership ranks are there within the Adriagate Loyalty Program?
  • Do I have more flexible cancellation conditions as a member of the Adriagate Loyalty Program?
  • Can I receive additional discounts apart from Gift Vouchers as a member of the Loyalty Program?
  • Is there a membership fee that needs to be paid in order to be a member of the Adriagate Loyalt Program?
  • Can I use the same Gift Voucher and apply discounts from it to more than one booking?
  • What part of the price does the Gift Voucher discount apply to?
  • Do I lose my Gift Voucher discount in case I change the dates of my booking?
  • Do I keep my Gift Voucher if I change accommodation units?
Referral Program
  • What is the Adriagate's Referral Program?
  • What is a referral promoter discount?
  • What is a referral discount?
  • What does it mean to be an Adriagate Promoter?
  • Do I need to be an existing Adriagate client to become a Promoter?
  • Can I send us many referral emails as I want to as a Promoter?
  • Can a Promoter receive multiple referral promotional discounts?
  • Can a Promoter combine multiple referral promotional discounts on a single booking?
  • How does a Promoter obtain a referral promoter discount?
  • Does Contact have to be a new Adriagate client?
  • Who is a Contact?
  • Can a Contact also be a Promoter?
  • How big a discount can I obtain as a Contact?
  • Can I combine my referral promoter discount with my Loyalty Gift Voucher?
  • What if I as a Contact book more than one accommodation unit through?
  • Can a Promoter use different referral promoter discounts on more then one booking?
  • Is it possible to forward an obtained referral discount to a third party?
  • Does the referral discount apply only on the standard price per night?
  • What happens with the promoter discount if my Contact cancels his booking?
  • What happens with the referral promoter discount if my Contact has multiple accommodation units booked through his/her email and cancels all but one?
  • What happens with the applied referral promoter discounts if a Promoter cancels his booking prior to the scheduled arrival date?
  • Do I keep my referral discount if I need to postpone the booking to a later date or even to next year?
  • How long are promoter referral discounts and referal discounts valid?

If you still didn't find what you're looking for on our website, please call us at +385 (0)21 271 870

The best of Croatia delivered to your inbox!

Members of
Croatian National Tourist Board
Association of Croatian travel agencies
Travelife - Sustainability in tourism
Secure payment HTZ

All rights reserved © 2020